Refund policy
Returns & Refund Policy
At Srijan, our products are thoughtfully designed to be completed and personalized by you. Due to the nature of our products, we maintain a limited return window to ensure product quality and fairness for all customers.
Return Window
Return requests must be raised within 48 hours of delivery.
Requests submitted after 48 hours from the delivery date will not be eligible for return, replacement, or refund.
Eligible Returns
A return request may be approved if:
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The product was received in a damaged condition
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The product is defective
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An incorrect product was delivered
In certain cases, requests for unused and unaltered products may be reviewed at our discretion.
To be eligible for any approved return:
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The item must be unused, unaltered, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase must be provided
Products that have been traced, written on, completed, damaged through use, or altered in any manner are not eligible for return or refund.
How to Request a Return
To initiate a return request, please email:
Please include:
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Your order number
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Reason for the request
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Clear photographs of the product (if applicable)
Returns must be approved by Srijan before being sent back.
Items returned without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photographs of:
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The outer packaging
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The product received
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The issue being reported
Once reviewed, we will provide an appropriate resolution, which may include a replacement or refund.
Exchanges
We do not offer product exchanges.
If you receive a damaged, defective, or incorrect item, we may provide a replacement of the same product where applicable.
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, return shipping costs will be covered by Srijan.
For any other approved return, return shipping costs are the responsibility of the customer.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products that have been used, traced, written on, completed, or altered
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Sale or discounted items
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Gift cards
Cash on Delivery (COD) Orders
Cash on Delivery (COD) orders may be subject to additional shipping charges, as displayed during checkout.
Customers are responsible for ensuring that the order details, delivery address, and contact information provided are accurate.
Orders refused at the time of delivery, marked as undeliverable due to incorrect information, or returned due to customer unavailability may affect eligibility for future Cash on Delivery purchases.
Srijan reserves the right to limit or refuse Cash on Delivery service for repeated non-acceptance of orders.
Refunds
Once the returned item is received and inspected, we will notify you of the outcome of your return request.
If approved, refunds will be processed to the original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
If more than 15 business days have passed since refund approval, please contact us at:
Contact Us
For any questions regarding returns, replacements, or refunds, please contact: